Real transparency means knowing where you are in the process at all times.
How frustrating is it when you call a business to ask for quotes but you can’t reach anyone, or worse, no one gets back to you when they promised?
What about when they finally get back to you but then never follow up, which leaves you scrambling and chasing people?
There’s nothing more frustrating than trying to deal with a company that won’t return your phone calls or get those reports that you need for Health and Safety compliance back to you.
We’re confident when we state that you won’t have that issue with FallProof scaffolding, and that’s because we understand how valuable your time is and the importance of open honest communication. This is why we created a unique digital reporting system to add absolute transparency to the communication process. Digital record keeping means we hold ourselves accountable for our performance.
Our digital process provides information and updates. The digital records cover:
- The names of all FallProof staff who accessed the site.
- How long they were on site for.
- What they did on-site (installation, adjustments, removals),
- and when they finished and left.
- All inspections and scaffold checks.
- And any further job notes, observations or information.
You won’t need to chase FallProof for these details – a copy of our digital records will be automatically emailed to your designated email address, meaning that you’ll know what happened on your site, even when you aren’t there.
The FallProof 7-Point Satisfaction Guarantee.
FallProof has a seven-point satisfaction guarantee. Three of those 7 points are communication, professionalism and accuracy, and it’s our unique digital reporting system that really helps us to deliver outstanding results in those areas to our customers and make them feel like they’re always in the loop.
